Pickup Options, Payment Plans, and Cancellation Terms
Pickup Options, Payment Plans, and Cancellation Terms
How do I get a refund if I cancel my reservation?
A refund to the credit card will be made within 14 business days, deducting cancellation fees or NO SHOW fees subject to the reservation terms. For more details, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il, or through a directed inquiry on the website. For a directed inquiry on the website, click here.
What is the difference between the E-SAVE, E-FLEX, and E-FREE payment plans?
There are several differences between the E-FREE, E-FLEX, and E-SAVE plans:
- The E-SAVE plan offers the lowest price among the three plans. The reservation requires full prepayment, and cancellation of the reservation in this plan will incur a cancellation fee equivalent to one rental day.
- The E-FLEX plan offers a mid-range price among the three plans. The reservation requires only a deposit, and cancellation of the reservation in this plan will incur a cancellation fee equivalent to half a rental day.
- The E-FREE plan offers the highest price among the three plans. This plan does not require any prepayment, and the payment will be collected at the rental counter. Cancellation of the reservation in this plan is free up to 24 hours before the car pickup time.
The car I want is not available for payment in the E-FREE plan, why?
Sometimes, for operational reasons, some car groups are offered only in the E-SAVE (full payment) or E-FLEX (deposit payment) plans.
What does deposit payment in the E-FLEX plan mean?
A reservation in the E-FLEX plan requires a deposit payment. The remaining balance will be collected at the rental counter when picking up the car.
What should I do if I chose a payment plan and want to change it?
Unfortunately, it is not possible to change the payment plan after making a reservation. You can cancel the reservation and make a new reservation in the desired plan. Please note that canceling a reservation may incur cancellation fees according to the payment plan chosen in the canceled reservation.
What are the cancellation terms?
Any cancellation notice must be made within 14 days of making the reservation and at least 2 business days before the car pickup date. In the case of cancellation within this time frame, Eldan may charge the renter a cancellation fee of 5% of the rental cost or ₪100 (whichever is lower).
In the case of cancellation made outside of these times, Eldan may charge the renter a cancellation fee according to the selected plan.
- Cancellation of a reservation in the E-FREE plan will be free up to 24 hours before the car pickup date. After this time, full cancellation fees will be charged as specified in the reservation confirmation voucher and in accordance with the Consumer Protection Law.
- Cancellation of reservations in the E-FLEX and E-SAVE plans will incur full cancellation fees as specified in the reservation confirmation voucher and in accordance with the Consumer Protection Law.
In the case of a no-show at the branch on the scheduled pickup date, Eldan may charge the renter a NO SHOW fee according to the amount specified in the reservation confirmation.
How can I cancel a confirmed reservation?
If you made a reservation through the website, and have not yet picked up the car, you can cancel your reservation on the website under "Manage Your Reservation", If you made the reservation by phone, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il or through a directed inquiry on the website, click here
