General

In case of a vehicle malfunction, you can contact the roadside assistance center at 03-557900 or dial 3003*. The center is available 24/7 (except during Yom Kippur fast).

To view the opening and closing hours of the rental branches, click here.

The Ben Gurion Airport branch, located in Terminal 3, is available 7 days a week, from 07:00 AM to 10:00 PM.

Rentals at the Eldan branch at Ben Gurion Airport are intended only for travelers to Israel who landed at the airport within the 24 hours preceding the rental of the vehicle and have an entry visa or a copy of the flight ticket indicating this. We recommend that customers who do not meet this criterion use our other rental branches.

You can leave a request here and an Eldan representative will get back to you as soon as possible. You can also contact the national reservations center at 3003*.

Enterprise is the largest car rental company in the world. Eldan is the exclusive franchisee of Enterprise (and also of National and Alamo) for rentals booked from these companies to Israel since 2013.

At the end of an approved reservation, you will receive the reservation voucher by email. If the category you chose requires availability check, you will receive confirmation that the reservation has been received in the system and is undergoing a review process, at the end of which you will receive another update by email.

If you made a reservation through the website, and have not yet picked up the car, you can update your reservation on the website under "Manage Your Reservation", If you made the reservation by phone, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il or through a directed inquiry on the website, click here..

f the car has already been picked up and you want to extend the rental period, you can contact the Eldan branch where the car was rented. For a list of Eldan branches, click here.

Please note, you can extend the rental to 70 days by contacting the branch from which the car was taken by phone. For an extension beyond 70 days, you must physically go to the rental branch.

Yes. In addition to the actual charge being made according to the actual rental days, shortening or extending the rental period may also lead to a change in the rental price according to the relevant price list in effect at Eldan

You can return the car according to the branch's operating hours only. For a full list of branches, click here. Note, in Eilat, a "key drop" service is offered, which is available by prior arrangement only with the rental branch.

To avoid being charged for late hours or additional rental days, you must return the car by the time listed in the rental agreement.

Absolutely, you can return the car at any of Eldan's rental branches, according to the branch's operating hours.

Please note, a car rented for up to two days and delivered in Eilat and returned to another Eldan branch (not in Eilat) or returned to the Eilat branch after being delivered at another Eldan branch (not in Eilat) will be charged an additional transportation fee. Returning a car at the airport involves an additional airport service fee.

Returning at the Tel Aviv-Dan Panorama branch is possible only by prior arrangement with the rental branch.

For a full list of branches, click here.

Absolutely, you can return the car at any of Eldan's rental branches, according to the branch's operating hours.

Please note, a car rented for up to two days and delivered in Eilat and returned to another Eldan branch (not in Eilat) or returned to the Eilat branch after being delivered at another Eldan branch (not in Eilat) will be charged an additional transportation fee. Returning a car at the airport involves an additional airport service fee.

Returning at the Tel Aviv-Dan Panorama branch is possible only by prior arrangement with the rental branch.

For a full list of branches, click here.

The minimum rental period is 24 hours, so a renter who rents the car for less than 24 hours will be charged in any case for a period of 24 hours. In addition, Eldan may, at its sole discretion, determine that a certain rental will be subject to a longer minimum rental period. It is worth remembering that picking up from the Eilat branch or returning to the Eilat branch which is different from the return branch or pickup) for a rental period of up to 2 days will be charged with transportation fees.

To view the rental terms, click here.

It is not possible to drive an Eldan car outside the borders of the State of Israel, including the autonomy areas defined as Area A in the agreement signed between the State of Israel and the Palestinian Authority or other areas where driving is prohibited for Israelis according to the authorities' instructions.

Yes, VAT is charged by law from any Israeli citizen in any branch in the country, including Eilat.

A tourist who entered the country with a B2, B3, B4 tourist visa and presents it at the rental counter. The visa must be valid for the entire rental period.

If the agreement holder (tourist) adds an additional driver who is not a tourist, the agreement will not be charged VAT only if:

1. This driver is a spouse (family relationship).
2. The agreement holder (the tourist) is physically limited in driving and cannot drive independently, provided that they are in the vehicle on every trip with the additional driver.

Additional charge components such as fuel or toll roads will be charged VAT according to the law even if a B2, B3, B4 tourist visa is presented.

An Israeli customer is required to bring a valid driver's license and a credit card in the name of the car renter (present at the branch). A tourist customer is required to bring a new type of driver's license that complies with European regulations, valid for at least one year from entering Israel, a passport with an entry visa to Israel, and a credit card in the name of the renter (present at the branch).

The minimum deposit amount is ₪ 2,700  
(or the equivalent in the chosen payment currency) and varies according to the type of car and rental duration.

International credit cards: Visa, mastercard, American Express, Diners Club.

Please note, it is not possible to use a debit card such as Direct or Debit as a deposit when renting a car at Eldan.

No, the credit card must be registered in the name of the car renter only, who is required to be present at the rental branch when picking up the car.

No, car rental is done with a credit card only as a deposit

CVV is a three or four-digit code printed on the back of the credit card as a security measure to prevent fraud

Approvals received as a deposit at the time of opening the rental agreement will be canceled within 24 hours of returning the car. If more than 24 hours have passed, you can contact the branch where the agreement was opened.

For a full list of branches, click here.

Yes, there are vehicles adapted for people with disabilities. For more details, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il, or through a directed inquiry on the website. For a directed inquiry on the website, click here.

A VIP customer is entitled to one free upgrade up to category F, subject to the availability of a suitable car at the rental branch only and provided they are identified as a VIP customer when making the reservation. To be identified as a VIP customer, you must complete the registration and/or login process when making the reservation.

An Eldan customer who rents a car more than seven times a year is entitled to join the VIP GOLD customer club and enjoy attractive benefits in car rental. To check eligibility, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il or through a directed inquiry on the website. For a directed inquiry on the website, click here.