FAQ | Eldan

In case of a vehicle malfunction, you can contact the roadside assistance center at 03-557900 or dial 3003*. The center is available 24/7 (except during Yom Kippur fast).

To view the opening and closing hours of the rental branches, click here.

The Ben Gurion Airport branch, located in Terminal 3, is available 7 days a week, from 07:00 AM to 10:00 PM.

Rentals at the Eldan branch at Ben Gurion Airport are intended only for travelers to Israel who landed at the airport within the 24 hours preceding the rental of the vehicle and have an entry visa or a copy of the flight ticket indicating this. We recommend that customers who do not meet this criterion use our other rental branches.

You can leave a request here and an Eldan representative will get back to you as soon as possible. You can also contact the national reservations center at 3003*.

Enterprise is the largest car rental company in the world. Eldan is the exclusive franchisee of Enterprise (and also of National and Alamo) for rentals booked from these companies to Israel since 2013.

At the end of an approved reservation, you will receive the reservation voucher by email. If the category you chose requires availability check, you will receive confirmation that the reservation has been received in the system and is undergoing a review process, at the end of which you will receive another update by email.

If you made a reservation through the website, and have not yet picked up the car, you can update your reservation on the website under "Manage Your Reservation", If you made the reservation by phone, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il or through a directed inquiry on the website, click here..

f the car has already been picked up and you want to extend the rental period, you can contact the Eldan branch where the car was rented. For a list of Eldan branches, click here.

Please note, you can extend the rental to 70 days by contacting the branch from which the car was taken by phone. For an extension beyond 70 days, you must physically go to the rental branch.

Yes. In addition to the actual charge being made according to the actual rental days, shortening or extending the rental period may also lead to a change in the rental price according to the relevant price list in effect at Eldan

You can return the car according to the branch's operating hours only. For a full list of branches, click here. Note, in Eilat, a "key drop" service is offered, which is available by prior arrangement only with the rental branch.

To avoid being charged for late hours or additional rental days, you must return the car by the time listed in the rental agreement.

Absolutely, you can return the car at any of Eldan's rental branches, according to the branch's operating hours.

Please note, a car rented for up to two days and delivered in Eilat and returned to another Eldan branch (not in Eilat) or returned to the Eilat branch after being delivered at another Eldan branch (not in Eilat) will be charged an additional transportation fee. Returning a car at the airport involves an additional airport service fee.

Returning at the Tel Aviv-Dan Panorama branch is possible only by prior arrangement with the rental branch.

For a full list of branches, click here.

Absolutely, you can return the car at any of Eldan's rental branches, according to the branch's operating hours.

Please note, a car rented for up to two days and delivered in Eilat and returned to another Eldan branch (not in Eilat) or returned to the Eilat branch after being delivered at another Eldan branch (not in Eilat) will be charged an additional transportation fee. Returning a car at the airport involves an additional airport service fee.

Returning at the Tel Aviv-Dan Panorama branch is possible only by prior arrangement with the rental branch.

For a full list of branches, click here.

The minimum rental period is 24 hours, so a renter who rents the car for less than 24 hours will be charged in any case for a period of 24 hours. In addition, Eldan may, at its sole discretion, determine that a certain rental will be subject to a longer minimum rental period. It is worth remembering that picking up from the Eilat branch or returning to the Eilat branch which is different from the return branch or pickup) for a rental period of up to 2 days will be charged with transportation fees.

To view the rental terms, click here.

It is not possible to drive an Eldan car outside the borders of the State of Israel, including the autonomy areas defined as Area A in the agreement signed between the State of Israel and the Palestinian Authority or other areas where driving is prohibited for Israelis according to the authorities' instructions.

Yes, VAT is charged by law from any Israeli citizen in any branch in the country, including Eilat.

A tourist who entered the country with a B2, B3, B4 tourist visa and presents it at the rental counter. The visa must be valid for the entire rental period.

If the agreement holder (tourist) adds an additional driver who is not a tourist, the agreement will not be charged VAT only if:

1. This driver is a spouse (family relationship).
2. The agreement holder (the tourist) is physically limited in driving and cannot drive independently, provided that they are in the vehicle on every trip with the additional driver.

Additional charge components such as fuel or toll roads will be charged VAT according to the law even if a B2, B3, B4 tourist visa is presented.

An Israeli customer is required to bring a valid driver's license and a credit card in the name of the car renter (present at the branch). A tourist customer is required to bring a new type of driver's license that complies with European regulations, valid for at least one year from entering Israel, a passport with an entry visa to Israel, and a credit card in the name of the renter (present at the branch).

The minimum deposit amount is ₪ 2,700  
(or the equivalent in the chosen payment currency) and varies according to the type of car and rental duration.

International credit cards: Visa, mastercard, American Express, Diners Club.

Please note, it is not possible to use a debit card such as Direct or Debit as a deposit when renting a car at Eldan.

No, the credit card must be registered in the name of the car renter only, who is required to be present at the rental branch when picking up the car.

No, car rental is done with a credit card only as a deposit

CVV is a three or four-digit code printed on the back of the credit card as a security measure to prevent fraud

Approvals received as a deposit at the time of opening the rental agreement will be canceled within 24 hours of returning the car. If more than 24 hours have passed, you can contact the branch where the agreement was opened.

For a full list of branches, click here.

Yes, there are vehicles adapted for people with disabilities. For more details, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il, or through a directed inquiry on the website. For a directed inquiry on the website, click here.

A VIP customer is entitled to one free upgrade up to category F, subject to the availability of a suitable car at the rental branch only and provided they are identified as a VIP customer when making the reservation. To be identified as a VIP customer, you must complete the registration and/or login process when making the reservation.

An Eldan customer who rents a car more than seven times a year is entitled to join the VIP GOLD customer club and enjoy attractive benefits in car rental. To check eligibility, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il or through a directed inquiry on the website. For a directed inquiry on the website, click here.

A refund to the credit card will be made within 14 business days, deducting cancellation fees or NO SHOW fees subject to the reservation terms. For more details, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il, or through a directed inquiry on the website. For a directed inquiry on the website, click here.

There are several differences between the E-FREE, E-FLEX, and E-SAVE plans:

• The E-SAVE plan offers the lowest price among the three plans. The reservation requires full prepayment, and cancellation of the reservation in this plan will incur a cancellation fee equivalent to one rental day.
• The E-FLEX plan offers a mid-range price among the three plans. The reservation requires only a deposit, and cancellation of the reservation in this plan will incur a cancellation fee equivalent to half a rental day.
• The E-FREE plan offers the highest price among the three plans. This plan does not require any prepayment, and the payment will be collected at the rental counter. Cancellation of the reservation in this plan is free up to 24 hours before the car pickup time.

Sometimes, for operational reasons, some car groups are offered only in the E-SAVE (full payment) or E-FLEX (deposit payment) plans.

A reservation in the E-FLEX plan requires a deposit payment. The remaining balance will be collected at the rental counter when picking up the car.

Unfortunately, it is not possible to change the payment plan after making a reservation. You can cancel the reservation and make a new reservation in the desired plan. Please note that canceling a reservation may incur cancellation fees according to the payment plan chosen in the canceled reservation.

Any cancellation notice must be made within 14 days of making the reservation and at least 2 business days before the car pickup date. In the case of cancellation within this time frame, Eldan may charge the renter a cancellation fee of 5% of the rental cost or ₪100  (whichever is lower).

In the case of cancellation made outside of these times, Eldan may charge the renter a cancellation fee according to the selected plan.

• Cancellation of a reservation in the E-FREE plan will be free up to 24 hours before the car pickup date. After this time, full cancellation fees will be charged as specified in the reservation confirmation voucher and in accordance with the Consumer Protection Law.
• Cancellation of reservations in the E-FLEX and E-SAVE plans will incur full cancellation fees as specified in the reservation confirmation voucher and in accordance with the Consumer Protection Law.

In the case of a no-show at the branch on the scheduled pickup date, Eldan may charge the renter a NO SHOW fee according to the amount specified in the reservation confirmation.

If you made a reservation through the website, and have not yet picked up the car, you can cancel your reservation on the website under "Manage Your Reservation", If you made the reservation by phone, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il or through a directed inquiry on the website, click here

The additional driver is not required to physically come to the branch. The main driver registered in the rental agreement can add additional drivers by physically coming to any of Eldan's branches. For this, a valid original driver's license along with an ID card or passport of the additional driver must be presented.

You can drive with a valid foreign driver's license for up to one year from the date of entry into the country.

No. A driving experience of at least two years is required.

The coverage included in the rental cost is valid for the main driver only. Adding drivers is possible for an additional fee, the amount of which will be determined according to the age of the additional driver.

No special driver's license is required. The law in Israel allows driving and transporting a driver and 8 passengers with a regular type B driver's license

Rentals for a period of 1-2 days include a mileage limit of 250 km per day. Rentals for a period of 3-29 days include unlimited mileage. Rentals for a period exceeding 29 days include 133 kilometers for each rental day. To remove any doubt, if the multiplication of the daily rental cost and the total rental days exceeds the monthly rental rate at Eldan for that car, the renter will be considered as having rented the car for a period exceeding 29 days and the mileage limit will be updated accordingly. If the entire rental exceeds the mileage limit set in the standard agreement, the renter will be charged for exceeding the mileage limit for each additional kilometer at the amount set in the rental agreement.

A refund to the credit card will be made within 14 business days, deducting cancellation fees or NO SHOW fees subject to the reservation terms. For more details, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il, or through a directed inquiry on the website. For a directed inquiry on the website, click here.

A refund to the credit card will be made within 14 business days, deducting cancellation fees or NO SHOW fees subject to the reservation terms. If 14 business days have passed and you have not yet received the credit to the credit card, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il, or through a directed inquiry on the website. For a directed inquiry on the website, click here.

A tourist who entered the country with a B2, B3, B4 tourist visa and presents it at the rental counter is exempt from VAT on the rental component. The visa must be valid for the entire rental period. Additional charge components such as fuel or toll roads will be charged VAT according to the law even if a B2, B3, B4 tourist visa is presented.

When returning a car with a fuel tank that has less fuel than the amount the renter received when delivering the car, the renter will be charged for the missing fuel according to the full-service fuel price set by law plus a fee for each liter of missing fuel at the rate set in the standard agreement.

If you receive a ticket, you must pay it using one of the payment methods listed on the ticket.

If the ticket is not paid by you, Eldan will transfer the ticket to your name, and you will be charged an additional handling fee subject to the rental agreement terms.

For more details regarding a municipal ticket, you should contact the municipality that issued the ticket. For details regarding a police ticket, you should contact the National Driver Inquiries Center of the Israel Police.

If you receive a ticket, you must pay it using one of the payment methods listed on the ticket.

If the ticket is not paid by you, Eldan will transfer the ticket to your name, and you will be charged an additional handling fee subject to the rental agreement terms.

For more details regarding a municipal ticket, you should contact the municipality that issued the ticket. For details regarding a police ticket, you should contact the National Driver Inquiries Center of the Israel Police.

If you have an Eldan car and were involved in an accident, you should contact the digital center via WhatsApp at 054-1465161 or the emergency center at 03-5579000 / 3003*.

If you are a third party and were involved in an accident with an Eldan car, you should contact Eldan's claims department via WhatsApp only at 054-1465161.

For a significant number of models offered for rent, the deductible can be waived by purchasing the Excess Waiver add-on at the time of reservation or car pickup.

The Excess Waiver add-on (EW) exempts the renter from paying the deductible (except for damages not covered such as tires, car roof, undercarriage, missing accessories from the vehicle, exceptional damages, and third-party coverage difference).

The deductible amount in case of damage or theft depends on the car group, ranging from ₪2,000  to ₪4,000 .

We offer a variety of services and additional products that will enhance the rental experience, such as Excess Waiver, window coverage, additional drivers, baby seat, booster, and more.

Yes, Eldan offers two types of safety seats - a baby seat and a booster. You can order the appropriate seat when reserving the car. Please note, the customer is responsible for attaching the seat to the car seat.

A car category is a family of cars that includes several vehicles with similar characteristics such as transmission type, number of seats, body type, and more. To view the categories offered at Eldan, click here.

Car reservations are made for a car group. Some groups include a variety of models from various manufacturers. Unfortunately, we cannot guarantee a specific model but will be happy to provide it subject to its availability in the fleet (please note a preference for a specific model in the reservation).

A similar car will be a car with similar characteristics such as transmission type, number of seats, body type, etc. To view our range of vehicles, click here.

NO

Some of the models offered for rent include a tow hitch. To check the models available for rent with a tow hitch, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il, or through a directed inquiry on the website, click here.

Absolutely. An electric car rental includes a charging cable suitable for slow charging (AC). Please ensure to return the charging cable when returning the electric car.

Absolutely. The electric car can be charged at a fast charging station (DC). When you arrive at the charging station, there is a dedicated charging cable connected to the station that can be used to charge the car.

The car is delivered to the customer with a charge level of at least 80%, so it is recommended to return the car with a charge level of at least 80%. If the car is returned with a charge level below 25%, the fee charged for the missing charge will include the cost of energy in addition to a charging fee that will apply from time to time. This will not apply if the electric car rental includes the car's charging.

Absolutely. Tesla vehicles are part of our fleet and can be rented subject to their availability in our fleet.

Absolutely. If you have an account in the Tesla app and wish to rent a Tesla from us, we will ensure that you can use your existing account to provide you with the same user experience.

In Israel, there are currently thousands of public charging stations divided into slow charging stations (AC) and fast charging stations (DC). Each charging company has a map of charging stations spread across the country, which can be easily found in a dedicated app or on their website. There are several apps that help locate charging stations and provide information about the station's availability, charging cost, location, and even navigation to the station.