Eldan owns or is authorized to use any and all intellectual property rights, whether registered or unregistered, including any and all copyrights, patents (including pending patent applications), trademarks, logos or website designs, in relation to any and all information and/or content and/or any materials posted on or through the Website, including text, design, databases, programs, program codes, images, audio portions, videos, surveys and statistics (the "Materials"). Users may not copy, modify, reproduce, publish, broadcast, republish, alter, upload, post, publicly exhibit, transmit, sell, market or otherwise transfer any of the Materials from the Website, whether in whole or in part, without Eldan's prior written consent.
Rentals via the Website
Eldan offers a wide variety of Cars for rental in Israel (the "Car(s)").
Any and all images that appear on the Website are for illustration purposes only and there may be changes and/or inaccuracies and/or discrepancies between the images of the Cars as they appear on the Website and the Cars that are actually reserved and rented. Additionally, any description relating to the adaptability of the Car to a certain number of persons or the Car being able to store a certain amount of luggage is based on average measurements and should be checked on a case by case basis.
Eldan does not bear responsibility or liability for any errors or mistakes that may appear on the Website, including inaccuracies in the description of the Cars and/or prices for the same.
In order to make a reservation, User must follow all the instructions set out on the Website under the "Reservations" tab. User will be required to complete details of the required reservation, including pick-up and return locations, date and time, car group, upgrades, extras and also provide personal details required for the reservation from time to time (the "Reservation Details"). It is hereby clarified that the User does not select a specific model of car, but rather of a car group which contains certain models of cars, as indicated in the reservation process.
Without derogating from the foregoing, in order to complete the reservation process, User will be required to submit his/her/its credit card details, which must be of a valid credit card that can be cleared by one of the credit card companies operating in Israel.
In order for the reservation to be properly and fully processed, the reservation must be submitted in a correct and proper manner, which includes completing all of the required details in the mandatory fields marked with an asterisk or as otherwise indicated in the reservation process. A reservation which includes incomplete or erroneous Reservation Details or which was improperly submitted and/or processed shall not bind Eldan (even if the source of the fault is not the User and/or is due to a technical fault/malfunction on the Website).
Upon submission of the reservation, User shall receive an email to the email address noted in the Reservation Details containing one of the following:
(1) a car rental voucher confirming the reservation and its details (the "Reservation Confirmation" or "Voucher"); or
(2) a notice stating that the reservation is still pending with Eldan and is awaiting further confirmation (the "Pending Notice").
Upon receipt of the Reservation Confirmation by User, Eldan shall be bound to provide User with a Car from the relevant selected group, however it does not undertake to provide User with a specific model of Car within the selected group and it reserves the right to substitute similar models to those reserved. The Car images that appear on the Website for each Car group are and shall be for illustration purposes only.
It is hereby clarified that a reservation that has not been confirmed by receipt of a Reservation Confirmation shall not bind Eldan in any way whatsoever.
Any and all rentals are and shall be subject to the principal
Terms of Rental (the "Terms of Rental") as well as the terms and conditions set out in Eldan's standard car rental agreement, to be signed by the User at the time of pick-up of the Car (including the rental terms enclosed thereto) (the "Standard Agreement").
The Website offers the Users a variety of additional service offerings to the rental of the Car including, but not limited to, the following: child safety seats (for ages 1-3, maximum weight - 18 kg), boosters (for ages 4-8, minimum weight - 18 kg), additional driver supplement, iPads, etc. (the "Extras").
The Website offers the Users with such coverage options as set out in the
Terms of Rental. It is hereby clarified that some Cars are available for rental only if insured with the Comprehensive Coverage (as defined in the Terms of Rental). For more information, please refer to the Terms of Rental and the Standard Agreement.
Pick-Up and Payment
The estimated cost for the rental of the Car shall be the cost indicated on the Website at the time of reservation which will not constitute the final cost to the User but only an estimated cost based on the rental details at the time of reservation and may be subject to any change, amendment and addition to the rental details, including without limitation, shortening or extending the rental term, changing the place and date of pick-up/return of the Car, the purchase of any Extras, etc.
Upon pick-up of the Car, the User must present a valid driver's license, passport and a valid credit card under his/her name which must be the same credit card used for the reservation. Subject to the approval of the credit card company, such credit card shall serve as security for any amount owed by the User to Eldan in connection with the Car rental in an amount as resolved by Eldan at its sole discretion prior to commencement of the rental which shall in any event be no less than $700. It is clarified that in order to implement the reservation, the credit card presented to Eldan must be that of the person driving the Car.
It is hereby clarified that the minimal rental period is 24 hours. Any User renting a Car for a period of less than 24 hours shall in any event be charged for a 24-hour period.
Payment for the rental shall be made at the rental counter upon return of the Car.
It is hereby clarified that payment for the rental will not cover charges related to the rental which may be incurred during the rental itself in accordance with the Standard Agreement (such as deductibles (if applicable), traffic and parking violation charges, toll road and fast lane payments, fuel payments, excess kilometer charges, service/handling fees, etc.)
Prices are as advertised at the time of the reservation and, unless stated otherwise, do not include VAT. If User is an Israeli citizen, VAT will be added to the rental cost at the rental counter. For more information, please refer to the
Terms of Rental.
Any amount which is not paid in full and/or on time, shall bear linkage differences and default interest at such rate applicable from time to time at Bank Leumi Le'Israel Ltd. with respect to debit accounts, to be calculated from the due date for such payment until the date of actual payment. In addition, User shall be charged by Eldan for collection expenses, including legal expenses and attorney fees, as may be incurred by Eldan.
Cancelling and Updating Reservations
User may cancel the reservation in the following manner: (a) by completing the "Update/Cancel Reservation Form" (b) by sending a request by email to:
firstname.lastname@example.org; (c) by contacting Eldan by telephone at 972-3-5579000; or (d) by facsimile at 972-077-7613889. Each such cancellation notice should be made within 14 days of making the reservation and at least 2 working days before the pick-up date. Eldan shall send the User a confirmation of such cancellation up to 2 working days after receiving the User's cancellation notice. In case of cancellation within the above timeframe, Eldan shall be entitled to charge the User, the lowest of 5% of the cost of rental or NIS100 as a cancellation fee, using the credit card provided by the User at the time of reservation. In case of a cancellation not within the above timeframe or in case User does not arrive to pick up the Car at the required pick-up time ("No Show"), Eldan shall be entitled to charge the User a cancellation fee of up to NIS150. A cancellation fee may be charged for each reserved Car subject to applicable law.
A User which wishes to update the details of his/her/its reservation (including rental dates, type of car, Extras, pick up/return location, coverage, etc.) may do so by completing the "Update/Cancel Reservation Form" or by contacting Eldan by telephone at 972-3-5579000. An Eldan representative will contact the User up to 2 working days after receiving the User's notice, to confirm whether such update is acceptable to Eldan and whether such update affects the estimated rental cost. If Eldan does not confirm such update, for whatever reason, the initial reservation shall remain in full effect. If the User wishes to cancel the reservation (since the update was not confirmed or User does not agree to the updated cost), User may do so in accordance with the cancellation process set out above and may be charged with a cancellation fee, depending on the timing of cancellation as provided above. In any case, for the avoidance of any doubt, an update to the reservation will be effective only upon receipt of an updated Reservation Confirmation from Eldan. An "Update/Cancel Reservation Form" which includes incomplete or erroneous Reservation Details or which was inadequately submitted and/or processed shall not bind Eldan (even if the source of the fault is not the User or such error is due to a technical fault/malfunction on the Website).
t is clarified that any update to any of the Reservation Details (including dates, car type, pick up/return location, Extras, coverage, etc.), may change the total estimated cost of the rental, and Eldan will not be bound by the pricing displayed in the initial reservation process, including prices of Extras and insurance/coverage.
If after the Reservation Confirmation, for whatever reason, the Car and/or any Extras reserved as part of the reservation are unavailable, Eldan will offer User an alternative Car and/or Extras equivalent to those reserved by the User (if available). If User chooses not to rent the alternative Car and/or Extras, the reservation will be cancelled. It is hereby clarified that in such case, User shall not be entitled to, and hereby irrevocably waives, any claims for damages, losses, costs, etc. including direct or indirect damages.
Eldan's Expressway is a unique service currently provided at the Eldan branch in Ben Gurion Airport. Eldan's Expressway allows the User to shorten the Car pick-up process by receiving the Car at the airport parking lot and entering into the Standard Agreement electronically, without having to wait at the rental counter.
In order to enjoy the benefits of the Eldan's Expressway service, User must choose the "Eldan's Expressway" option and Ben Gurion Airport as the pick-up location in the "Reservations" tab. Prior to completion of the reservation, User will be required to register to such service by filling an Eldan's Expressway form. The details provided in the form are necessary for preparing the Standard Agreement in advance and therefore are a pre-condition to allowing the User to enjoy such service and therefore, it is crucial that User completes all the requested details in the form. Partial completion of the Eldan's Expressway form will not be processed by Eldan. Once User adequately fills such form, any further rental will only require User to submit certain details as part of the reservation process (even in cases where User has chosen (to the extent possible) to pay for the entire rental at the counter).
If technically possible, details regarding the pick-up shall be sent by text message directly to User's cell phone. When the User arrives at the airport parking lot, an Eldan representative will be waiting for him/her, in order to verify User's information and to implement the reservation. User shall be required to digitally sign the Standard Agreement and then will be handed the keys to the Car. The Eldan's Expressway service is optional and available to all customers without additional cost.
VIP Gold Club
User who has rented Eldan Cars (of any group) at least seven times per calendar year, may become a VIP Gold customer upon registering for the same in the "VIP Gold Club" tab in the reservation process. VIP Gold customers enjoy the following benefits:
- Faster and easier Check-In process through a separate counter at the airport.
- Free upgrade for Cars (up to group F).
Eldan reserves the right to remove User from the VIP Gold Club in case User ceases to meet the conditions of the VIP Gold Club as provided above.
When making a reservation, User must submit details as indicated in the reservation process in order to enjoy the benefits of being a member of the VIP Gold Club.
If User encounters any problem identifying himself/herself as a VIP Gold Customer, please contact Eldan at 972-3-5579000.
Information Collected through the Website
Any information submitted by the User, as part of his/her use of the Website, shall be protected by Eldan in accordance with the Law for the Protection of Privacy, 5741 – 1981. The information that may be collected through the Website is divided into two types:
- Information that does not identify the User personally, including, but not limited to, IP addresses, browser type and technical information of this kind (hereinafter: "Non-Personal Information"). Methods of collecting this information include, among others, data communication, IP addresses or numerical codes which identify the computer through which User visited the Website.
- Information that identifies User personally, including but not limited to full name, passport details, driver's license number, date of birth, email address, phone number, credit card information, information regarding User's habits, the pages viewed by User and the location of the computer through which User used the Website (hereinafter: "Personal Information" and together with Non-Personal Information, the "Information"). Personal Information shall be collected only if received by User voluntarily, including, without limitation, when filling out forms on the Website, making a reservation, updating and/or cancelling reservations, contacting customer service, etc. Therefore, by utilizing the Website, User declares and acknowledges that he/she submitted the Personal Information to Eldan at its own free will.
Without derogating from the foregoing, by using the Website User consents to Eldan's Use of Information contemplated hereunder.
Use of Information
Eldan may use the aforesaid Information, including information collected about patterns of use on the Website, inter alia, for the purpose of: (1) improving the Website, its services and materials; (2) facilitating future reservations on the Website, including contacting User if the need arises; (3) customizing content and advertisements provided to Users and conducting analytic and/or direct marketing activities; (4) research regarding use of the Website, including statistical analysis of sales; (5) collecting data on the quality and availability of service and examination of products sold, which may be submitted to third parties, including advertisers; (6) conducting satisfaction surveys by email or by contacting the User on his cell phone or other number provided to Eldan; (7) providing updates regarding deals and promotions, subject to the User's right to not to receive promotional information as noted below; and/or (8) response to legal requirements (e.g. request from law enforcement agencies) to enforce local policies, to respond to claims or to protect the rights, property, or safety of others.
Confidentiality and Privacy
It is hereby clarified that Eldan shall not be limited in any way in the transfer of Non-Personal Information and it shall be authorized to transfer the same from time to time freely and its sole discretion.
Subscription to the Eldan Mailing List
Eldan shall comply with the Communications Law (Bezeq and Broadcasting) (Amendment No. 40), 5758 – 2008 (Spam Law).
If User requests to join the Eldan mailing list, User effectively certifies that his/her age is at least 18 years.
Whether User is part of Eldan's mailing list or not, it is hereby clarified that Eldan shall be allowed to send User information, as may be required from time to time, as part of a specific reservation made by User on the Website in order to facilitate the services provided to User by Eldan.
Users have the option to remove (opt out) their address from Eldan's mailing list, by contacting Eldan by email at: email@example.com and notifying Eldan that he/she no longer wishes to receive such mailings.
User may modify Personal Information stored in the databases of Eldan and/or exercise the right to access, update, or delete Personal Information by sending a request to Eldan at: firstname.lastname@example.org. Note that deleting this information from the databases of Eldan will not prevent the use of Non-Personal Information as provided above.
Use of the Website and Materials
Eldan reserves the right, at its sole discretion and at any time, to prevent or limit the use of the Website by any User making Unauthorized Use of the Website as aforesaid, without impairing its right to exhaust other remedies available under applicable law, and without prior notification. In addition, Eldan shall be entitled to take any legal action, in order to obtain the identity of Users making Unauthorized Use of the Website and shall comply and fully cooperate with any law enforcement authority and/or court order in connection with the same.
The Website is intended for individual use, and the use of automated software or programs (colloquially referred to as "web crawlers" or "robots") to access the Website and download large amounts of data is expressly prohibited. The User acknowledges this is a condition of access, and undertakes not to employ such technology to access the Website. Use of such software constitutes grounds for Eldan to deny access to the Website.
Third Party Practices
In addition, the Website may contain links to other websites. Eldan does not endorse or accept any responsibility for the content of such websites, not the products or services or other items described on or offered by such websites, not the data protection practices of or policies on such websites. Users' use of links to other websites or their use of other websites is at the Users' sole risk and responsibility.
Eldan invests its resources and takes various security steps to prevent invasion of the Website's computers and/or databases in order to prevent the possible invasion of privacy of Users. However, Eldan is unable to completely secure its computers and/or the Website's databases from illegal access and prohibited use of information. Therefore, by using the Website, Users undertake that they will not have any claim and/or recourse and/or lawsuit against Eldan and/or anyone acting on Eldan's behalf resulting from potential unauthorized accessing as provided above and/or exposure and/or use of information from this aforesaid unauthorized invasion of privacy.
Limitation of Liability
Eldan strives to maintain the Website and its activity. However, Eldan does not undertake that the services on the Website will not be disrupted or provided without interruption or without any errors, and cannot guarantee that the Website will be resistant to unauthorized access to Eldan's computers or to damage, breakdown, mishaps or failures in all hardware, software, communications lines and systems at Eldan or at one of its suppliers affecting the normal operation of the Website.
Neither Eldan nor any of its affiliates and their shareholders, directors, officers, employees and/or others acting on their behalf from time to time shall bear any liability in any way for any direct, indirect, incidental, special, exemplary, punitive, consequential damages and/or other losses of any kind (including loss of profits) and/or expense caused to Users and/or someone on their behalf and/or in their stead or their property and assets, whether directly or indirectly, in connection with and/or resulting from their use of the Website, whether based on breach of contract, tort (including negligence), product liability or otherwise, whether or not such damage or expense arose from the said technical problems, including cases where reservation and/or cancellation and/or update of reservations were not processed and/or available for any reason, all subject to applicable law.
Failure to exercise and/or require the strict performance of any provision hereof or to enforce any right with respect thereto shall in no manner affect Eldan's right to enforce the same at a later time and shall in no way be construed to be a waiver of such provision or right.
In any contradiction between the terms set out herein or the terms set out in the Terms of Rental, the terms set out in the Terms of Rental shall override. In any contradiction between the terms set out herein or the terms set out in the Standard Agreement, the terms set out in the Standard Agreement shall override.
Any amounts set out in any currency in these terms shall be converted to the currency of payment based on the last representative exchange rate published by the Bank of Israel and known at that time. In case any payment is made with American Express, such payment will be charged in $US according to such last representative exchange rate, even if the prices and/or estimated rental cost are displayed in another currency.