Eldan Car Rental in Israel

In case of a vehicle malfunction, you can contact the roadside assistance center at 03-557900 or dial 3003*. The center is available 24/7 (except during Yom Kippur fast).

To view the opening and closing hours of the rental branches, click here.

Enterprise is the largest car rental company in the world. Eldan is the exclusive franchisee of Enterprise (and also of National and Alamo) for rentals booked from these companies to Israel since 2013.

At the end of an approved reservation, you will receive the reservation voucher by email. If the category you chose requires availability check, you will receive confirmation that the reservation has been received in the system and is undergoing a review process, at the end of which you will receive another update by email.

If you made a reservation through the website, and have not yet picked up the car, you can update your reservation on the website under "Manage Your Reservation", If you made the reservation by phone, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il or through a directed inquiry on the website, click here..

Yes. In addition to the actual charge being made according to the actual rental days, shortening or extending the rental period may also lead to a change in the rental price according to the relevant price list in effect at Eldan

You can return the car according to the branch's operating hours only. For a full list of branches, click here. Note, in Eilat, a "key drop" service is offered, which is available by prior arrangement only with the rental branch.

To avoid being charged for late hours or additional rental days, you must return the car by the time listed in the rental agreement.

A refund to the credit card will be made within 14 business days, deducting cancellation fees or NO SHOW fees subject to the reservation terms. For more details, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il or through a directed inquiry on the website. For a directed inquiry on the website, click here.

There are several differences between the E-FREE, E-FLEX, and E-SAVE plans:

• The E-SAVE plan offers the lowest price among the three plans. The reservation requires full prepayment, and cancellation of the reservation in this plan will incur a cancellation fee equivalent to one rental day.
• The E-FLEX plan offers a mid-range price among the three plans. The reservation requires only a deposit, and cancellation of the reservation in this plan will incur a cancellation fee equivalent to half a rental day.
• The E-FREE plan offers the highest price among the three plans. This plan does not require any prepayment, and the payment will be collected at the rental counter. Cancellation of the reservation in this plan is free up to 24 hours before the car pickup time.

Sometimes, for operational reasons, some car groups are offered only in the E-SAVE (full payment) or E-FLEX (deposit payment) plans.

A reservation in the E-FLEX plan requires a deposit payment. The remaining balance will be collected at the rental counter when picking up the car.

Unfortunately, it is not possible to change the payment plan after making a reservation. You can cancel the reservation and make a new reservation in the desired plan. Please note that canceling a reservation may incur cancellation fees according to the payment plan chosen in the canceled reservation.

Any cancellation notice must be made within 14 days of making the reservation and at least 2 business days before the car pickup date. In the case of cancellation within this time frame, Eldan may charge the renter a cancellation fee of 5% of the rental cost or ₪100  (whichever is lower).

In the case of cancellation made outside of these times, Eldan may charge the renter a cancellation fee according to the selected plan.

• Cancellation of a reservation in the E-FREE plan will be free up to 24 hours before the car pickup date. After this time, full cancellation fees will be charged as specified in the reservation confirmation voucher and in accordance with the Consumer Protection Law.
• Cancellation of reservations in the E-FLEX and E-SAVE plans will incur full cancellation fees as specified in the reservation confirmation voucher and in accordance with the Consumer Protection Law.

In the case of a no-show at the branch on the scheduled pickup date, Eldan may charge the renter a NO SHOW fee according to the amount specified in the reservation confirmation.

If you made a reservation through the website, and have not yet picked up the car, you can cancel your reservation on the website under "Manage Your Reservation", If you made the reservation by phone, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il or through a directed inquiry on the website, click here

The additional driver is not required to physically come to the branch. The main driver registered in the rental agreement can add additional drivers by physically coming to any of Eldan's branches. For this, a valid original driver's license along with an ID card or passport of the additional driver must be presented.

You can drive with a valid foreign driver's license for up to one year from the date of entry into the country.

No. A driving experience of at least two years is required.

The coverage included in the rental cost is valid for the main driver only. Adding drivers is possible for an additional fee, the amount of which will be determined according to the age of the additional driver.

No special driver's license is required. The law in Israel allows driving and transporting a driver and 8 passengers with a regular type B driver's license

Rentals for a period of 1-2 days include a mileage limit of 250 km per day. Rentals for a period of 3-29 days include unlimited mileage. Rentals for a period exceeding 29 days include 133 kilometers for each rental day. To remove any doubt, if the multiplication of the daily rental cost and the total rental days exceeds the monthly rental rate at Eldan for that car, the renter will be considered as having rented the car for a period exceeding 29 days and the mileage limit will be updated accordingly. If the entire rental exceeds the mileage limit set in the standard agreement, the renter will be charged for exceeding the mileage limit for each additional kilometer at the amount set in the rental agreement.

A refund to the credit card will be made within 14 business days, deducting cancellation fees or NO SHOW fees subject to the reservation terms. For more details, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il or through a directed inquiry on the website. For a directed inquiry on the website, click here.

A refund to the credit card will be made within 14 business days, deducting cancellation fees or NO SHOW fees subject to the reservation terms. If 14 business days have passed and you have not yet received the credit to the credit card, you can contact the digital center via WhatsApp at 054-1465161, by email at contact1@eldan.co.il, or through a directed inquiry on the website. For a directed inquiry on the website, click here.

A tourist who entered the country with a B2, B3, B4 tourist visa and presents it at the rental counter is exempt from VAT on the rental component. The visa must be valid for the entire rental period. Additional charge components such as fuel or toll roads will be charged VAT according to the law even if a B2, B3, B4 tourist visa is presented.

When returning a car with a fuel tank that has less fuel than the amount the renter received when delivering the car, the renter will be charged for the missing fuel according to the full-service fuel price set by law plus a fee for each liter of missing fuel at the rate set in the standard agreement.

If you receive a ticket, you must pay it using one of the payment methods listed on the ticket.

If the ticket is not paid by you, Eldan will transfer the ticket to your name, and you will be charged an additional handling fee subject to the rental agreement terms.

For more details regarding a municipal ticket, you should contact the municipality that issued the ticket. For details regarding a police ticket, you should contact the National Driver Inquiries Center of the Israel Police.

If you receive a ticket, you must pay it using one of the payment methods listed on the ticket.

If the ticket is not paid by you, Eldan will transfer the ticket to your name, and you will be charged an additional handling fee subject to the rental agreement terms.

For more details regarding a municipal ticket, you should contact the municipality that issued the ticket. For details regarding a police ticket, you should contact the National Driver Inquiries Center of the Israel Police.

If you have an Eldan car and were involved in an accident, you should contact the digital center via WhatsApp at 054-1465161 or the emergency center at 03-5579000 / 3003*.

If you are a third party and were involved in an accident with an Eldan car, you should contact Eldan's claims department via WhatsApp only at 054-1465161.

For a significant number of models offered for rent, the deductible can be waived by purchasing the Excess Waiver add-on at the time of reservation or car pickup.

The Excess Waiver add-on (EW) exempts the renter from paying the deductible (except for damages not covered such as tires, car roof, undercarriage, missing accessories from the vehicle, exceptional damages, and third-party coverage difference).

The deductible amount in case of damage or theft depends on the car group, ranging from ₪2,000  to ₪4,000 .

We offer a variety of services and additional products that will enhance the rental experience, such as Excess Waiver, window coverage, additional drivers, baby seat, booster, and more.

Yes, Eldan offers two types of safety seats - a baby seat and a booster. You can order the appropriate seat when reserving the car. Please note, the customer is responsible for attaching the seat to the car seat.

A car category is a family of cars that includes several vehicles with similar characteristics such as transmission type, number of seats, body type, and more. To view the categories offered at Eldan, click here.

Car reservations are made for a car group. Some groups include a variety of models from various manufacturers. Unfortunately, we cannot guarantee a specific model but will be happy to provide it subject to its availability in the fleet (please note a preference for a specific model in the reservation).

Absolutely. An electric car rental includes a charging cable suitable for slow charging (AC). Please ensure to return the charging cable when returning the electric car.

Absolutely. The electric car can be charged at a fast charging station (DC). When you arrive at the charging station, there is a dedicated charging cable connected to the station that can be used to charge the car.

The car is delivered to the customer with a charge level of at least 80%, so it is recommended to return the car with a charge level of at least 80%. If the car is returned with a charge level below 25%, the fee charged for the missing charge will include the cost of energy in addition to a charging fee that will apply from time to time. This will not apply if the electric car rental includes the car's charging.

Absolutely. Tesla vehicles are part of our fleet and can be rented subject to their availability in our fleet.

Absolutely. If you have an account in the Tesla app and wish to rent a Tesla from us, we will ensure that you can use your existing account to provide you with the same user experience.

In Israel, there are currently thousands of public charging stations divided into slow charging stations (AC) and fast charging stations (DC). Each charging company has a map of charging stations spread across the country, which can be easily found in a dedicated app or on their website. There are several apps that help locate charging stations and provide information about the station's availability, charging cost, location, and even navigation to the station.